AlphaCICE & Alpha FusionView Service Details

Problems we see customers face when it comes to Strategic Event Management

We get some customers who reach out to us and ask to improve their operational efficiency when it comes to Event Management.

• Problems that we instantly see is that customers have different types of enterprise architecture, with scattered AWS accounts, different departments running their own monitoring tools.
• No centralized view to what is happening with the incidents. 
• Alerts being sent out to multiple data owners, often with multiple data owners being awake in the middle of the night for no good reason other then due to false positive alert.
• All that plus the very same fact that many of the monitoring and analytic tools that existing data owners use are not used to the full potential, with many of the AIOPS features not turned on and existing tools that customers pay for in the first place are not even being heavily utilized for the beneficial problem identification and AIOPS  features that the tools offer.
• We see networking team and security team using separate tools, operation support team using other tools, with no single department  having any type of strategic centralized level of intelligence across all the departments.
• This type of unfortunate hierarchy is what we see across many companies, who did not take control of their event management strategies.
• This type of unfortunate structure causes operations team be disconnected from the reality of what is being impacted and when it’s being impacted in context of the overall user impact.
• Additionally we see companies do not keep track of changes, with archaic workflows for event management escalations that simply require way too much manual overhead.
• We see incident managers and data owner operators manually initiating team meeting bridges after every MI and manually chasing different data owners for every issue to be resolved.
• We see no streamlined responsiveness from escalation resources to the major incidents.
• No integrated chat systems to drive the workflow where multiple team members can keep track of the incident.
• No predefined prescriptive actions to take control of the incident.
• Constant tail chasing, and ghost alert discovering.
• Existing tools that suppose to be tweaked, optimized, fine tuned to minimize costs are often ran ramped without supervision without any type of strategic AIOPS ITIL driven based framework that glues all the tools together to produce central correlated view on what’s happening with multiple business services and why.
• We see many data owner operators suffering from not seeing data that they want to see, when they need to see it.
• We see no appointed authority that facilitates AIOPS event management of heterogenous complexities rise from having multiple departments, multiple tools.
• The result is that companies either work with their existing resources to squeeze them into specific small time projects or tasks to keep track of all the tools, hoping many of the gaps can be fulfilled by internal employees.
• Yet the reality of it all, is that internal employees are often not specialized in this type of strategic ITIL AIOPS Event Management driven initiative.  
• Many of such types of projects never see light of day, not to mention any of the milestones being completed.
• C level execs suffer to find middle ground between reducing risk, saving money and maximizing operational efficiencies, yet often such ground is hard to settle in, without AIOPS Event Management strategic road map objective.
• The type of objective that unifies multiple departments together, in context of business services, in order to see better trends, identify issues quicker, solve incidents quicker, reduce risk and save money.

Top Mistakes C Level Execs do when facing such problems

Mistake 1 Trying to leverage existing employees only

• The biggest mistake that we see c level execs do is start throwing bodies at the problem asking their existing teams to tweak tools and be the tools owner.  Although that strategy can work well in a smaller company to some degree. 
• The reality of the problem is the fact that not everyone is equipped with handling these types of problems.
• Simply because it takes years to train employees with best practices that exist out there today. 
• In fact many tools evolve so quick that there is no precise precedence for what is the best approach and how it can be executed. 
• The only thing that makes sense is to follow best event management practices and translating these best practices into continuous actions that benefit the company.
•  Yet the reality of it all, many c level executives simply don’t have time to dive into the multiple data owners data sets, not to mention being able to translate what matters most in context of the existing data sets.
• Relying on employees that are split across different departments to create AIOPS correlated unified layer of intelligence is the worst thing that we see c level execs do, vs empowering and augmenting these very same employees with a strategic partner that can help C-Level execs orchestrate entire execution of the Event Management service in such a way that can empower your existing employees with prescriptive recommendations for what makes sense to do next when major incident takes place.
• Asking existing employees to recognize and see things strategically in context of multiple data sets is like trying to solve a murder mystery.

Mistake 2 – Not Unifying What Matters Most into Single Pane of Glass

• Many c-level execs often rely on existing tools to unify only specific sub-sets of the business service yet rarely recognize the dependency structure beneath the iceberg, that also requires monitoring.
• Some companies we see try to use one tool or another, but such tools eat up so much money that it becomes inefficient to even bother visualizing anything at all.
• Also trying to integrate multiple APIS and data sets into single pane of glass requires unique approach.

So what is the solution?

• Alpha FusionView and AlphaCICE comes to rescue.
• With ITIL driven best practices framework Alpha Technologies helps C level executives from such companies first of all get promoted, for strategically addressing such set of problems.
• Alpha Technologies partners up with C level executives, CTOs, CIOS, CEOs, to infuse strategic AIOPS Event Management road map into company’s  yearly objectives.
• The road map is built across multiple phases, starting with assessment phase to identify existing gaps, feature sets that are underutilized across many different tools and low hanging fruit tasks that can be done quickly to address biggest pain points.
• The road map encompasses monitoring & analytic tools cost savings initiatives, alert streamlining initiatives, correlated output from multiple tools that drives incident escalation workflows in a more automated way, utilizing prescriptive recommendations based on the collective supervised data input from multiple data owners.
• Solution includes  creation of dedicated layer of intelligence, that leverages AIOPS features from the existing tools.
• The very same features that Alpha Technologies helps data owners optimize, minimize false positive alerts, reduce duplicate alerts and best of all help your existing employees sleep better
• The exact details of the solution and presentation and road map objective can be shared with you separately along with the demo for our AlphaCICE and Alpha FusionView solution.
• Both solutions work side by side to maximize operational effectiveness, save money, and reduce risk.